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Complaints Procedure

We are committed to providing you with a high standard of service. If you are unhappy with any aspect of the service you have received from StoppingTheBailiff.co.uk, we want to know so that we have the opportunity to investigate your concerns and, where possible, put things right.

In the first instance, please call us on 0161 553 0068 and we will try to resolve your complaint by telephone.

If we are unable to resolve your complaint by telephone, or you would prefer to make a formal complaint in writing, please contact:

Help With Debt Ltd
185 Washway Road
Sale
M33 4AH

Alternatively, you can email your complaint to: complaints@helpwithdebt.co.uk

How We Will Deal With Your Complaint

We aim to resolve complaints as quickly and fairly as possible. Some complaints can be dealt with immediately, while others may require further investigation.

Within 3 Days

Wherever possible, we aim to resolve your complaint within 3 business days of receiving it.

If we are unable to resolve your complaint within this period, we will acknowledge your complaint and provide you with details of the person responsible for investigating it.

Within 4 Weeks

If our investigation has not been completed within 4 weeks of receiving your complaint, we will provide you with an update.

This will explain either:

  • Why additional time is required and when you can expect our final response; or
  • The outcome of our investigation and our final response to your complaint.

Within 8 Weeks

We aim to have completed our investigation and provided you with our final response within 8 weeks of receiving your complaint.

Our final response will explain the outcome of our investigation, the reasons for our decision and, where appropriate, any action we propose to take.

Your Rights

We hope that we can resolve your complaint to your satisfaction. If you remain dissatisfied after receiving our final response, you may have the right to refer your complaint to the Financial Ombudsman Service.

Further information is available from:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Website: www.financial-ombudsman.org.uk